Question 1

How fast can a mobile tech get to me after I call?

Accepted Answer

Average response across our seven-state coverage area is under 90 minutes from the time you hang up. Chad phones you back from his truck to confirm the location and walk you through what to expect while he rolls. If you are in a metro on a freight corridor (I-40, I-35, I-44, the Kansas Turnpike, or the I-30 / I-40 stack in Little Rock), it is usually faster. Out along the Panhandle or the Arkansas River corridor, add a fuel surcharge — and we will quote that up front before we roll.

Question 2

Which states do you cover for roadside calls?

Accepted Answer

Onsite dispatch across Oklahoma, Texas, Kansas, Arkansas, Missouri, Colorado, and New Mexico. If you break down outside that ring — for example further north into Nebraska or further east into Mississippi — call dispatch at (572) 268-4642 and we will either dispatch a tech with a fuel surcharge or refer you to a vetted partner shop in the area.

Question 3

Do you answer after-hours and weekend emergency calls?

Accepted Answer

Yes — 24/7, including weekends and holidays. The same phone, (572) 268-4642, routes to the same dispatch pool after 5 p.m. There is no separate after-hours number and no call-center handoff. Fleet-retainer accounts get zero after-hours surcharge; pay-as-you-go roadside calls do carry a modest after-hours dispatch fee that we quote before we roll so you can accept or decline.

Question 4

What counts as an EMERGENCY dispatch versus a STANDARD call?

Accepted Answer

An EMERGENCY is anything that has the truck stopped on the shoulder, blocking traffic, or out-of-service for safety reasons — brake fade, no-start, cooling-system loss, a dropped ride, a steer-tire blowout, a DOT out-of-service order. We treat those as priority one and roll before the rest of the queue. A STANDARD call is a yard call or a scheduled mobile visit that can plan around the day's route — a slow leak, an electrical gremlin that is not currently stranding the truck, a scheduled DOT pre-trip, a liftgate that needs diagnosis but is not blocking today's pickup. Both reach the same dispatch line; the EMERGENCY flag just jumps the queue and changes the response target.

Question 5

How do we sign up our fleet for a retainer account?

Accepted Answer

Pick a tier on /fleet, fill out the short form (company email, fleet size, optional company name), and hit Enroll. Stripe Checkout sends the bookkeeper an invoice; once the first payment clears, Chad emails the operations contact directly with their dedicated line. There is no separate onboarding questionnaire — share your DOT reminders list, your preferred yard locations, and any unit-specific quirks (known air-dryer model on truck #14, GPS fault on the reefer unit, etc.) on the first call and we keep that on file. Larger fleets (over 25 trucks) get custom terms — the /fleet page links to a direct call to (572) 268-4642 for those.

Question 6

What's the difference between the $299 Starter tier and the $599 Pro tier?

Accepted Answer

Both tiers include the same six pillars — priority dispatch under 90 minutes anywhere in our coverage area, a dedicated account contact (Chad's direct line, no call-center queue), monthly DOT inspection reminders, quarterly on-site yard checkups, a negotiated hourly rate locked at enrollment, and zero after-hours surcharge. The only difference is the truck cap: Starter covers up to 10 trucks, Pro covers up to 25 trucks. Annual billing is available on both and saves two months. Fleets over 25 trucks go on a custom contract — call (572) 268-4642 and we will quote the right structure for your unit count.

Question 7

How often do you run the DOT inspection reminders and yard checkups?

Accepted Answer

Monthly DOT reminders go out by email on the first of each month, listing each truck's annual DOT date, last-known defects, and any open CVSA citations we are tracking. Quarterly on-site yard checkups are scheduled in advance — pick a week and we block out a day with one or two techs (depending on fleet size), bring the CVSA checklist, and turn the report around same-day. Quarterly checkups are the right slot to catch items like a slow air-dryer, a weeping liftgate cylinder, or a tire rotation schedule before they break down on the highway.

Question 8

What payment methods do you accept for roadside calls?

Accepted Answer

Pay-as-you-go roadside dispatch: credit card over the phone at the time of dispatch, or net-15 invoice for approved fleet accounts. Fleet retainers are billed monthly or annually through Stripe Checkout — card, ACH, or a fleet purchase-order reference depending on your finance team. We do not accept cash on scene. Quotes are given before we roll so you know the call-out fee, the hourly, and the parts estimate up front.

Question 9

Which tire positions do you cover — steer, drive, and trailer?

Accepted Answer

All three. Our mobile tire service covers steer-tire blowouts and roadside swaps, drive-tire chunk-outs and pre-trip failures (including duals), and trailer tire flats at the dock or on the shoulder. We carry common commercial sizes (22.5, 24.5, 19.5) on the service truck for one-and-done swaps and we run plug-and-patch repairs on tread punctures that are within industry repair limits. Side-cuts, shoulder damage, and impact breaks go to a new tire — we will not patch a tire that should not be on the road.

Question 10

What mobile repair categories are covered — and excluded?

Accepted Answer

Covered: roadside diesel (engine diagnostics, fuel, aftertreatment / DPF forced regen, no-start), air-brake work (chambers, S-cams, air dryers, governors, gladhands, ABS sensors), electrical (battery / charging / starter / alternator, multiplex wiring, lighting circuits, trailer 7-pin), mobile tire service, liftgate and hydraulic cylinder repair, and DOT-compliant inspections. We also cover wheel-end and bearing work and cooling-system repair. Excluded: in-frame engine rebuilds, transmission internals, and any repair that requires a shop crane — those get referred to a partner shop with the truck towed on your dime or your insurance.

Answers to the questions we hear every week.

When you are broke down on the shoulder

About fleet retainers and ongoing accounts

How dispatch, payment, and mobile coverage work

The fastest answer is a phone call.